Refund Policy

1. Introduction

At CommonHouse, we understand that sometimes plans change. This Refund Policy outlines our procedures for cancellations, refunds, and booking modifications. It forms part of our Terms and Conditions, which you agree to when booking our services.

We encourage you to read this policy carefully before making a booking. If you have any questions, please contact our customer service team at [email protected] or call us at +444825025719.

2. Standard Cancellation and Refund Schedule

Our standard cancellation and refund schedule is as follows:

Please note that certain services, packages, or promotional offers may have different cancellation terms, which will be clearly indicated at the time of booking.

3. Cancellation Process

To cancel a booking, you must notify us in writing. Your cancellation will be effective from the date we receive your written notification. You can submit your cancellation request by:

• Email: [email protected]
• Mail: CommonHouse, 8 Walker Dam, Jameschester, NG20 0JZ, United Kingdom

Your cancellation request should include:

• Your booking reference number
• Full name of the lead booker
• Date of departure
• Reason for cancellation

We will acknowledge receipt of your cancellation request within 2 business days and process it according to our cancellation schedule.

4. Refund Processing

4.1 Refund Method

Refunds will be processed using the same payment method used for the original booking. For example:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account

4.2 Refund Timeframe

We aim to process all refunds within 14 business days of confirming your cancellation. However, depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Currency and Exchange Rates

Refunds will be processed in the same currency as the original payment. If currency exchange is involved, the exchange rate at the time of the refund will apply, which may result in a different refunded amount due to exchange rate fluctuations. Any currency conversion fees or charges are not refundable.

4.4 Administrative Fee

In addition to the cancellation fees outlined in section 2, an administrative fee of $75 per person may be charged for processing refunds, except where prohibited by law.

5. Special Circumstances

5.1 Cancellation by CommonHouse

If we need to cancel your tour, we will offer you the following options:

• An alternative tour of comparable standard and price (if available)
• A future travel credit valid for 24 months
• A full refund of all monies paid

If we cancel your tour for reasons within our control, we may also offer additional compensation. However, no compensation will be payable if we cancel due to:

• Force Majeure events (see section 5.2)
• Failure to reach the minimum number of participants required for the tour
• Your failure to comply with any requirement of these booking conditions (such as payment deadlines)

5.2 Force Majeure

We regret that we cannot provide refunds when cancellation or significant changes are made due to "Force Majeure" - unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to:

• War, threat of war, riot, civil strife, or terrorist activity
• Natural or nuclear disaster, fire, or adverse weather conditions
• Epidemics, pandemics, or health risks
• Technical problems with transportation
• Governmental action or travel restrictions

In these circumstances, we may offer a future travel credit or alternative travel arrangements, but are not obligated to provide refunds.

5.3 Unused Services

No refunds will be provided for any unused services (accommodation, transportation, activities, meals, etc.) that are included in your tour package, regardless of the reason for non-utilization. This includes situations where you:

• Choose not to use a service
• Are unable to use a service due to illness or other personal circumstances
• Miss a service due to late arrival or early departure
• Are removed from the tour due to unacceptable behavior

6. Travel Insurance and Trip Protection

We strongly recommend purchasing comprehensive travel insurance that includes cancellation coverage. A good travel insurance policy may cover you for cancellation fees and lost deposits if you need to cancel your trip due to certain unforeseen circumstances.

6.1 Trip Protection Plans

For additional peace of mind, we offer optional Trip Protection Plans that provide more flexible cancellation terms:

Trip Protection Plans must be purchased at the time of booking and cannot be added later. These plans do not cover no-shows or tour interruptions once the tour has begun.

7. Changes and Modifications

7.1 Changes by You

If you need to make changes to your booking (such as changing travel dates, destinations, or services), the following fees apply:

• More than 90 days before departure: $75 per person administration fee, plus any difference in price
• 60-89 days before departure: $150 per person administration fee, plus any difference in price
• Less than 60 days before departure: Treated as a cancellation and rebooking, subject to our standard cancellation fees

Changes are subject to availability and cannot be guaranteed. If the change involves a reduction in the number of travelers, the remaining travelers may be subject to revised pricing based on the new group size.

7.2 Name Changes

Name changes on bookings are permitted subject to a $75 administrative fee per name change, plus any charges imposed by suppliers (such as airlines, which often charge substantial fees for name changes). Name changes are not permitted within 30 days of departure.

7.3 Transfer of Booking

If you are unable to travel, you may transfer your booking to another person, provided they meet all the requirements for the tour. A transfer fee of $150 per booking applies, plus any additional costs imposed by our suppliers. Transfer requests must be made at least 60 days before departure and in writing from the original booker.

8. Promotional Offers and Discounts

Special promotional offers, early booking discounts, or other special deals may have different cancellation and refund terms, which will be specified in the terms and conditions of the promotion. Generally, discounted bookings or special offers have more restrictive cancellation policies.

If no specific cancellation terms are stated for a promotion, our standard cancellation policy applies.

9. Group Bookings

Group bookings (defined as 10 or more travelers) are subject to the following cancellation policy:

For groups, individual cancellations may affect pricing for the remaining travelers. If individual cancellations reduce the group size below the minimum required for group rates, the tour price will be adjusted accordingly for all remaining travelers.

10. Complaints and Disputes

If you are dissatisfied with any aspect of our refund process or have a dispute regarding cancellation fees, please contact our customer service team at [email protected]. We aim to resolve all complaints within 14 business days.

If we are unable to resolve your complaint to your satisfaction, you may be entitled to refer the matter to an alternative dispute resolution service. Please note that this does not affect your statutory rights.

11. Contact Information

For questions about our Refund Policy or to process a cancellation, please contact us:

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with the updated revision date. For bookings already confirmed, the Refund Policy in effect at the time of booking will apply unless you expressly agree to the updated policy.

It is your responsibility to review this policy periodically to stay informed of any updates.